Stories from Night Shift: Hidden Ethnicity

To preface this story, I have to give a slight background. I was born in Puerto Rico to a family that they were born and raised there. My mother’s great-great-grandfather came straight from Spain to my small island. Until my parents, no one had really left the island. I have been raised in a family

Stories from Night Shift: Entitlement of the Karens

Most people know that if you work a customer service job, you will inevitably run into a Karen. It is impossible not to. I had yet to realize how common it would be to find myself battling a wild, angry Karen at 2,3, or even 4 in the morning. It is an alarming amount of